Hi Harry,
Thank you for the feedback.
Are you able to send an image of both hats? The reason I ask is, our tweed ear flat caps don’t come in a herringbone finish. They are much thicker so don’t have the same lining inside and the ear flaps are specifically for winter wear. Whereas our herringbone tweed caps are a different style, different fabric and different finish altogether. Is it possible you have ordered a different cap?
If you’re able to send over some images, we will be able to advise better and would be more than happy to correct any errors we have made.
Thanks,
Sam