Orders placed on the website are processed and dispatched from our warehouse between Monday and Friday; we do not dispatch orders at weekends, public holidays or at times intimated on the website from time to time. We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process. Delivery will be by Royal Mail and the approximate time for delivery will be stated prior to confirming your order on the website.
We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 3 – 5 days following the date of the order confirmation for UK deliveries and 7-10 days for international deliveries.
Please note: On rare occasions, there’s a chance that your order can be delayed by your country’s customs regulations. Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Heritage Traditions has no way of estimating customs fees, taxes, duties, etc. If you do incur these additional charges, they must be rendered in order for your package to clear customs. Heritage Traditions cannot pay for these on your behalf and it is the buyers responsibility to settle these charges.
More information regarding your country's custom policies can be obtained by contacting your local customs office.
We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 5 days following the later of receipt of payment and the date of the order confirmation.